Refund policy

SUNDAY SLEEPER™ REFUND & RETURNS POLICY

Last updated: June 2026

Thank you for shopping with Sunday Sleeper™.

Please read this Refund & Returns Policy carefully before placing your order. By purchasing from Sunday Sleeper™, you acknowledge this policy, subject always to any consumer rights that cannot lawfully be excluded.

CHANGE OF MIND

Sunday Sleeper™ does not offer voluntary returns, exchanges or refunds for change of mind.

This includes situations where you:

  • No longer want or need the product;

  • Find a similar product elsewhere;

  • Change your mind after ordering;

  • Decide you do not like the product for personal preference reasons;

  • Accidentally order the wrong colour, size, loft, quantity or product;

  • Decide the product is not suitable for you for reasons unrelated to a defect or failure to meet an applicable consumer guarantee; or

  • Request cancellation after the order has already entered processing, fulfilment or dispatch.

Please review all product information and your order carefully before completing your purchase.

Nothing in this section limits any cancellation, withdrawal, refund or other consumer right that cannot legally be excluded under the laws applicable to your purchase.

ORDER CANCELLATIONS

Sunday Sleeper™ begins processing orders as quickly as possible after they are placed.

If you contact us before your order has entered processing or fulfilment, we will make reasonable efforts to accommodate a cancellation request. However, we cannot guarantee that an order can be cancelled once it has been placed.

Once an order has been processed, packed, fulfilled, transferred to our fulfilment partner or carrier, or dispatched, we may be unable to cancel or recall it.

A change of mind after an order has entered processing or dispatch does not create a right to a refund under our voluntary store policy.

Any mandatory cancellation or withdrawal rights provided by applicable consumer law remain unaffected.

PRODUCT SATISFACTION

Sunday Sleeper™ does not provide a general money-back or satisfaction guarantee unless one is expressly advertised by us in writing for a particular product or promotion.

Personal preferences relating to comfort, feel, firmness, softness, loft, sleeping position, colour or other subjective characteristics do not, by themselves, qualify for a voluntary refund or return.

This does not affect your rights where a product is faulty, defective, materially different from its description, not fit for a purpose made known to us where applicable, or otherwise fails to meet a consumer guarantee or mandatory legal requirement.

PILLOWS, PILLOWCASES & BEDDING

Our products include personal-use bedding items such as pillows and pillowcases.

For hygiene reasons, we do not voluntarily accept returns of products that have been opened, used, slept on, washed, stained, soiled or otherwise used by the customer.

However, hygiene restrictions do not remove any statutory rights a customer may have in relation to faulty, defective, damaged, incorrect, misdescribed or otherwise non-conforming goods.

Where applicable law gives a customer a mandatory right to cancel or return an item despite our voluntary returns policy, that right will be honoured as required by law.

INCORRECT PRODUCT SELECTION

Customers are responsible for reviewing their order before completing checkout.

Please carefully check:

  • Product;

  • Colour;

  • Size;

  • Loft;

  • Quantity;

  • Shipping address; and

  • Any other selected product options.

Ordering the incorrect colour, size, loft, quantity or product is considered a change of mind and does not qualify for a voluntary return, exchange or refund.

Incorrect loft selection is not considered a product fault and is not eligible for refund or exchange.

If Sunday Sleeper™ sends you a product different from the product you ordered, please contact us so we can investigate and provide an appropriate remedy.

FAULTY, DAMAGED, INCORRECT OR NON-CONFORMING PRODUCTS

Please inspect your order after delivery.

If you believe your product:

  • Is faulty or defective;

  • Arrived damaged;

  • Is materially different from its description;

  • Is not the product you ordered; or

  • Otherwise fails to meet an applicable consumer guarantee,

please contact us at support@sundaysleeperco.com.

Please provide:

  • Your full name;

  • Order number;

  • A description of the issue; and

  • Photographs or other reasonable evidence of the issue where appropriate.

We may reasonably inspect or assess the product before determining the appropriate remedy where permitted by law.

If the product is found to have a problem covered by applicable consumer law, Sunday Sleeper™ will provide the remedy required by that law, which may include a repair, replacement, refund or another appropriate remedy depending on the circumstances.

RETURN SHIPPING

Sunday Sleeper™ does not offer voluntary change-of-mind returns.

Where we agree to accept a return outside of a mandatory legal entitlement as a gesture of goodwill, the customer is responsible for arranging and paying return shipping unless Sunday Sleeper™ agrees otherwise in writing.

Where a return is required because a product is faulty, defective, damaged, incorrect or otherwise fails to comply with applicable consumer law, responsibility for return costs will be determined in accordance with the customer's applicable statutory rights.

If a return is authorised, please follow the return instructions provided by Sunday Sleeper™.

Do not send products to an address shown on the original parcel unless we have specifically instructed you to use that address.

UNAUTHORISED RETURNS

Please contact Sunday Sleeper™ before returning a product.

Sending an item back to us without prior authorisation does not automatically entitle you to a refund.

Parcels returned without following our return instructions may experience delays in processing.

Nothing in this section prevents a customer from exercising a return right that cannot legally be restricted.

REFUSED, UNCLAIMED & RETURN-TO-SENDER PARCELS

Refusing delivery, failing to collect a parcel or allowing an order to be returned to sender does not automatically constitute an approved cancellation or return.

Where a parcel is returned to us for reasons attributable to the customer, we may require payment of reasonable additional shipping or redelivery costs where permitted by law.

A refund will not automatically be issued merely because a parcel has been refused, unclaimed or returned to sender.

Any refund or remedy will be determined in accordance with this policy and applicable consumer law.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please contact us immediately if you notice an error.

Once an order has entered processing or fulfilment, we cannot guarantee that the shipping address can be changed.

Sunday Sleeper™ is not responsible for delivery problems caused solely by incorrect or incomplete information supplied by the customer, to the extent permitted by law.

Where an order must be reshipped or incurs additional costs because of an incorrect address supplied by the customer, reasonable additional shipping costs may be charged where permitted by law.

DELIVERY DELAYS

Delivery estimates are estimates only unless expressly stated otherwise.

Once an order has been dispatched, circumstances outside Sunday Sleeper™'s reasonable control may affect delivery times, including carrier delays, customs processing, weather events and other logistical disruptions.

Nothing in this section limits any mandatory rights a customer may have where an order is not delivered within a timeframe required by applicable law.

SALE, PROMOTIONAL & DISCOUNTED PRODUCTS

Sale prices, promotions and discount codes do not create a voluntary right to return an item for change of mind.

Products purchased during a sale or promotion remain protected by any mandatory consumer guarantees and statutory rights applicable to the purchase.

BUNDLES & MULTI-BUY PURCHASES

Products purchased as part of a bundle, multi-buy or promotional offer are subject to this Refund & Returns Policy.

We do not voluntarily accept returns of individual bundle products because the customer has changed their mind or would prefer another product, colour, size or loft.

Where a bundle contains a faulty, incorrect or otherwise non-conforming product, we will provide any remedy required by applicable consumer law.

REFUNDS

Refunds are provided where required by applicable consumer law or where Sunday Sleeper™ expressly agrees to provide one.

Where a product needs to be returned before a refund can be determined, we may inspect the returned product before processing the refund where permitted by law.

Approved refunds will generally be issued to the original payment method.

Processing times after a refund has been issued may vary depending on your bank, card issuer or payment provider.

IMAGE & COLOUR DISCLAIMER
Product images are provided for illustrative purposes and are intended to represent the product as accurately as possible. Actual colours, tones and appearance may vary slightly due to lighting, photography, image editing and individual device or screen settings. Minor variations in appearance, stitching, tufting, positioning and finish may also occur between production batches and are not considered faults where they do not affect the function or overall quality of the product.

Some lifestyle imagery may be digitally created or enhanced for styling and illustrative purposes. Please refer to the product specifications, dimensions and colour selection for product details.

Please refer to the product description and specifications on the product page for the most accurate information regarding size, dimensions, materials, loft options and product inclusions.

30-DAY SLEEP TRIAL

At Sunday Sleeper, we pride ourselves on creating quality sleep products designed to bring comfort to your everyday routine. We understand that adjusting to a new pillow can take time, which is why eligible purchases are covered by our 30-Day Sleep Trial.

How the Trial Works

We recommend allowing your body time to adjust to your new pillow before deciding whether it's right for you.

If you're not satisfied with your purchase, you may contact us within 30 days of receiving your order to request a return under our Sleep Trial.

Return Eligibility

To be eligible:

  • You must contact us within 30 days of delivery.

  • The product must be returned to the return address provided by our customer care team.

  • Items must be returned in reasonable condition and must not be damaged, excessively soiled, misused or altered.

  • Proof of purchase may be required.

  • Return shipping costs are the responsibility of the customer unless the product is faulty or otherwise required by applicable consumer law.

  • Original shipping charges are non-refundable where permitted by law.

Please contact us before returning your order, as returns sent without prior approval may not be accepted.

Refunds

Once your eligible return has been received and inspected, we will process the applicable refund in accordance with this policy. Any applicable original or return shipping costs are not included in the refund unless required by law.

Refunds are issued to the original payment method and processing times may vary depending on your payment provider.

Exclusions

The 30-Day Sleep Trial does not cover products that have been intentionally damaged, misused, altered or returned outside the trial period.

For hygiene reasons, some products may be excluded from the Sleep Trial where permitted by applicable consumer law. Any exclusions will be clearly stated on the relevant product page or in our Returns & Refund Policy.

Australian Consumer Law

Nothing in our 30-Day Sleep Trial or Returns & Refund Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.

INTERNATIONAL ORDERS & CONSUMER RIGHTS

Sunday Sleeper™ sells internationally, and consumer protection laws vary between countries, states, provinces and other jurisdictions.

Nothing in this Refund & Returns Policy is intended to exclude, restrict or modify any consumer guarantee, statutory cancellation or withdrawal right, warranty, refund entitlement or other right or remedy that cannot lawfully be excluded or restricted.

Where mandatory consumer law applicable to your purchase provides you with rights that differ from this policy, those mandatory rights will apply to the extent required by law.

Our policy of not offering voluntary change-of-mind returns applies only to the extent permitted by applicable law.

AUSTRALIAN CONSUMER LAW

For purchases protected by the Australian Consumer Law, our goods come with guarantees that cannot be excluded.

Customers may be entitled to a repair, replacement, refund or other remedy where goods fail to comply with applicable consumer guarantees.

The appropriate remedy depends on the nature and seriousness of the problem.

Sunday Sleeper™'s no-change-of-mind policy does not limit any rights available under the Australian Consumer Law.

CONTACT US

If you believe there is a problem with your order or product, please contact:

Sunday Sleeper™
support@sundaysleeperco.com

Please include your name, order number and details of your concern so we can assess your request.

By placing an order with Sunday Sleeper™, you acknowledge that you have had the opportunity to review this Refund & Returns Policy before purchasing.

Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot legally be excluded under applicable law.